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Troubleshooting Your Mac Tutorials

Course Content
NOTE: OS X is not covered in this title.
Troubleshooting Your Mac is perfect for those who want to become more confident with their Macs. “The Mac Doctor” Tom Watson teaches how to determine, diagnose, and repair things that go wrong with these machines. The techniques demonstrated are invaluable to both novices and the more advanced user. The knowledge acquired from Tom’s training will enable you to save time and money, not to mention the frustration of a frozen computer!
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Troubleshooting Your Mac
What is Troubleshooting? (01:13)
What Troubleshooting is About (01:50)
Why this CD Will Help (pt 1) (02:44)
Why this CD Will Help (pt 2) (03:07)
Tech Resources
User Manuals (03:36)
Tech Support (pt 1) (02:06)
Tech Support (pt 2) (04:43)
Tech Support (pt 3) (03:25)
RAM
Installing Ram (pt 1) (00:30)
Installing Ram (pt 2) (01:11)
Installing Ram (pt 3) (01:17)
Installing Ram (pt 4) (00:41)
The Monitor
The Monitor Cords (01:35)
How the Monitor Works (00:36)
The Monitor (01:45)
The Mac Battery
The Mac Battery (pt 1) (01:07)
The Mac Battery (pt 2) (01:23)
The Keyboard
How the Keyboard Works (00:24)
Cleaning Keyboards (pt 1) (00:41)
Cleaning Keyboards (pt 2) (02:02)
Cleaning Keyboards (pt 3) (02:04)
Cleaning Keyboards (pt 4 ) (01:33)
SCSI Issues
SCSI Issues (pt 1) (00:45)
SCSI Issues (pt 2) (02:53)
SCSI Issues (pt 3) (02:00)
SCSI Issues (pt 4) (01:39)
SCSI Issues (pt 5) (00:51)
SCSI Cords (02:19)
SCSI Probe (02:38)
The Mac Mouse
How the Mouse Works (00:39)
Cleaning the Mouse (pt 1) (01:30)
Cleaning the Mouse (pt 2) (01:29)
Cleaning the Mouse (pt 3) (03:28)
The CD ROM Player
How the CD-ROM Works (00:46)
The CD ROM Player (01:16)
CD ROM Cleaning (03:04)
Memory
Differences in Memory (06:46)
Memory Controls (03:16)
Virtual Memory (03:51)
The RAM Disk (pt 1) (03:31)
The RAM Disk (pt 2) (01:47)
Performance Problems (03:26)
The Disk Cache (03:58)
Ram Allocation (03:24)
Ram Location (05:35)
Cool Ram Tricks (03:58)
Ram Guru 2.9 (04:02)
Startup Ram Issues (03:51)
Diagnosing Ram Problems (04:08)
The TS Toolkit
Disk First Aid (02:25)
Virus Utilities (05:19)
Virus Snapshots (02:20)
System Cleanup (05:20)
Tech Tool Overview (03:59)
Norton Utilities (08:00)
Conflict Catcher (03:08)
Mac Care Unit (03:47)
Net Barrier (02:50)
Virus Barrier (01:30)
Copy Agent (02:56)
Chaos Master (03:47)
Mac Check (02:03)
The Desktop
The Mac Desktop (04:37)
An Orderly Desktop (02:34)
An Orderly OS (04:29)
Documents Tricks (01:04)
The Documents Folder (03:09)
Desktop Organizing (04:01)
Big Troubleshooting in a Small Way (03:00)
The Internet
The Internet (01:30)
Connection Methods (03:53)
DSL Issues (pt 1) (02:24)
DSL Issues (pt 2) (01:36)
Phone Line Issue (03:03)
TCP/IP (04:24)
Domain Name System (05:20)
What is the DNS? (02:47)
Email Setup (02:52)
SMTP & POP (pt 1) (03:11)
SMTP & POP (pt 2) (05:31)
Email Problems (01:13)
Email Fixes (pt 1) (05:03)
Email Fixes (pt 2) (06:10)
Email Attachments (pt 1) (04:24)
Email Attachments (pt 2) (03:08)
Email Virus Potentials (02:57)
Mac Link Plus (04:27)
Internet Compression (03:57)
Virus Issues
Virus Overview (04:41)
Virus Prevention (06:34)
The System Folder
The Computer Tools (05:05)
The Apple Menu (01:12)
The Control Panels (03:39)
The System Guts (09:58)
Extensions (05:38)
Extensions Information (02:01)
The Extensions Mgr. (04:43)
Extension Conflicts (05:32)
Mac Extensions (02:56)
Finger Dancing
What is Finger Dancing? (01:43)
Finger Dancing Lessons (pt 1) (03:24)
Finger Dancing Lessons (pt 2) (02:35)
Finger Dance Key Commands (03:19)
More Key Commands (pt 1) (04:00)
More Key Commands (pt 2) (02:46)
More Key Commands (pt 3) (01:47)
Standard Key Commands (pt 1) (04:44)
Standard Key Commands (pt 2) (03:13)
The Clean Install
Clean Install (pt 1) (02:28)
Clean Install (pt 2) (04:08)
Clean Install (pt 3) (07:10)
Finishing a Clean Install (pt 1) (03:33)
Finishing a Clean Install (pt 2) (01:35)
Clean Installs (pt 1) (01:19)
Clean Installs (pt 2) (04:02)
Exchanging Fonts (01:07)
Exchanging Preferences (05:53)
Clean Purging (03:58)
Top 20 Questions
Software Installation (02:07)
Rebuilding the Desktop (03:13)
Zapping the PRAM (03:17)
The Flashing Question Mark (03:58)
Backing Up Files (05:06)
Defragmenting the Drive (04:15)
Extension Conflicts (02:14)
Data Recovery (02:41)
Help in Mac OS (02:52)
Computer Doesn't Launch (02:52)
Internet Connections (07:08)
Finding Lost Files (04:02)
Fonts (06:12)
How Much RAM do I Need? (05:04)
How Do I Give more Ram to an App. (01:53)
Updating Hard Disk Drivers (03:24)
What is USB? (02:47)
Upgrading the Mac OS (00:05)
What are the Advantages of USB (05:51)
Things To Remember (01:46)
Hard Drive Issues
How the Hard Drives Work (00:37)
Don't Do This (00:37)
Buying a New MAC
How to Choose a New MAC (00:01)
What is Available (08:07)

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Tutorial Information / Pricing
Title: Troubleshooting Your Mac
Author: Tom Watson
SKU: 33214
ISBN: 1930519354
Duration: 8 hrs / 142 Lessons
Compatibility: Win XP, 2000, 98, NT, Mac OS X, OS 9

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